Delivery & Returns

Click and Collect 

We aim to complete all orders within one week, however we ask customers to allow up to three weeks in the event that any items are temporarily out of stock. 

You will receive an email notification when your order is ready to
collect. Please ensure that you bring your #5digit order number with you when you come to collect. This can be found on your order confirmation email.

Delivery to Schools.

We offer a free delivery to school service to all our contracted Primary and Secondary schools. This is during Term Time ONLY and is usually one selected day a week.

Please make sure you add your Child's name and Year group/class to the comments box at checkout to help ease the process once your parcel is delivered.

We aim to dispatch all orders within one week, however we ask customers to allow up to three weeks in the event that any items are temporarily out of stock. 

You will receive an email notification when your order has been booked for delivery, this will also include an estimated day of expected arrival to school.

DELIVERY TO COLLEGE is not available at this time. 

 

 

Delivery

All orders over £100 are FREE of charge, for all other orders shipping is charged at a standard rate of £6.70

We aim to dispatch all orders within one week, however we ask customers to allow up to three weeks in the event that any items are temporarily out of stock. 

You will receive an email notification when your order has been dispatched, this will include a tracking number. 

Orders will be delivered by courier and delivered to UK addresses only.  We do not deliver outside of the UK. 

You may receive separate packages which arrive on different days as we often send goods that are in stock straight away and send the outstanding goods as soon as we receive them from our suppliers.

Errors or discrepancies with orders received must be brought to our attention within 5 days of receipt. 

If an order does not arrive within 14 days of confirmation of dispatch, please get in contact with us immediately to enable us to investigate.

 

Returns

You have 28 days to return any unwanted items. 

School Customers: Return the item(s) to the school where we deliver/collect weekly. Once we receive the item(s), we will process the refund for you OR return item(s) in person to our branch where we will issue you with a receipt for goods returned.

PLEASE ALLOW 14 DAYS FOR PROCESSING REFUNDS.

College Customers: Return the item(s) to the Reception Desk at Easton/City College where we collect from weekly. Once we receive the item(s), we will process the refund for you OR return item(s) in person to our branch where we will issue you with a receipt for goods returned.

PLEASE ALLOW 14 DAYS FOR PROCESSING REFUNDS.

PLEASE INCLUDE RETURNS FORM FOR US TO PROCESS EFFICIENTLY. FAILURE TO PROVIDE THIS INFORMATION MAY RESULT IN A DELAY.

Faulty Goods:

Faulty goods will be inspected and if deemed to be faulty due to a manufacturing fault, We will either replace or credit you for the item to the value when purchased. Due to the nature of school wear and sport, faulty items will only be considered for inspection within six months of purchase. Anything over this time will be dealt with at the discretion of Stratfords. 

Should you wish to discuss the potential fault or product specification then please call the team on 01553 772043 or email us orders@stratfords.com for further advice & support.